HOTEL NIGHT AUDITOR (FRONT DESK) – HOPE LAKE LODGE

Job Title:                Night Auditor
Reports To:            Front Desk Manager
FLSA Status:          Non-Exempt
Salary:                    $17.00 hourly

SUMMARY:
This position is responsible for overseeing the hotel operation during the overnight shift, including balancing the day’s financial transactions, preparing various reports and providing front desk services to guests. Must be detail oriented with excellent customer service skills and be able to work independently during the overnight shift. A flexible schedule to include overnights, weekends, and holidays is required.  

DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned)

1. Perform Nightly Audits:
   • Reconcile and close out the day’s financial transactions, including room payments, credit card payments and other revenue streams.
   • Verify and balance daily charges, ensuring accuracy in all financial transactions.
2. Guest Services:
   • Greet and assist guests with check-in, check-out and other requests during the overnight hours.
   • Respond to guest inquiries, resolve issues and provide information about the hotel’s services and facilities.
   • Handle late-night reservations, room changes and cancellations as necessary.
3. Front Desk Operations:
   • Manage the front desk operations, including answering phones, processing payments and maintaining accurate guest records.
   • Ensure the security of the hotel by monitoring entrances, performing nightly safety checks and reporting any suspicious activity to the appropriate personnel.
   • Manage and balance the cash drawer, ensuring that all cash is accounted for at the end of shift.
   • Ensure the lobby is clean and organized after guests have gone to bed.
4. Administrative Duties:
   • Prepare and process end-of-day reports, including daily summaries, revenue reports and occupancy reports.Assist with preparation and distribution of financial documents, such as invoices and statements.
   • Ensure all guest folios are accurate and that any discrepancies are addressed and resolved before the start of the next business day.
5. Collaborate and Communication:
   • Coordinate with other departments (housekeeping, maintenance, etc.) to address any guest requests or issues.
   • Communicate effectively with the incoming morning shift, providing a summary of the night’s activities and any outstanding issues.
   • Always maintain confidentiality of guest and hotel information.
6. Compliance and Safety:
   • Ensure compliance with all hotel policies and procedures, as well as local, state and federal regulations.Maintain a clean and organized front desk and work area.
   • Perform additional duties as assigned by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• An associate or bachelor’s degree in hospitality management, accounting, or a related field is preferred. High school diploma or general education degree (GED); or equivalent combination of education and experience. 
• Previous experience as a front desk clerk, customer service, or accounting role is preferred.

Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of guests or employees of organization and guest’s one on one to resolve problems.

Math Ability:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Ability to perform cash handling skills.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  Ability to multitask and change priorities as situations occur. Ability to adapt to unforeseen situations.

Skills:

• Strong mathematical and analytical skills, with a high level of accuracy and attention to detail.
  • Proficiency in hotel management software (PMS) and Microsoft Office Suit (Excel, Word)
  • Excellent customer service and communication skills.
  • Ability to work independently and make sound decisions under pressure.
  • Strong organizational skills and the ability to multitask
  • Familiarity with basic accounting principles and financial reporting.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands, and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds and push and pull up to 30 pounds.o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be 18 years of age
2. Must have overnight and weekend availability
3. Excellent customer service skills
4. Efficient, well organized, and able to handle a variety of duties simultaneously
5. Energetic, enthusiastic and motivational
6. Ability to explain various resort options to guest.
7. Professional manner, discretion, and appearance
8. Excellent verbal and written skills
9. Able to show initiative and make decisions
10. Proficient in appropriate computer skills and office equipment.
11. The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
12. Ability to lift 50 lbs. occasionally
13. Willingness to work a varied work schedule including overnights, weekends, and holidays

Benefits:

1. Employee summer & winter season pass for $15. Includes summer mountain biking /winter ski & snowboard access. Includes complimentary ski/snowboard rentals along with discounted learn to ski lessons.
2. Additional discounts on lodging, food, gear, and during the summer on mountain biking.
3. Excellent training and professional development.
4. Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (All full-time staff-1st of the month after 30 days of employment).
5. For all seasonal, full-time and part-time staff GPMR offers tele-health benefits for a nominal fee.

Greek Peak Mountain Resort, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.